- £55
How to be Assertive, Maintain Boundaries, and Say 'No!'
- Course
- 13 Lessons
This module explores methods of being assertive and provides techniques that can be used with colleagues, patients, clients, and family when you need to authentically communicate.
This course is for you if...
- You've struggled to know how to say 'No!' when you were asked to do more work than you could manage
- You work in a high-stress setting and want to know how to set and maintain boundaries effectively.
- Being assertive is something you want but you don't know how to start building the skills to achieve this
- You're struggling to balance the demands of work, home, family, and time for yourself
Contents
Introduction to assertiveness
In this opening section, Ed explores communication options and alternatives to saying no. We look at what assertiveness means and how it is one tool that we can use for effectively communicating our intent.
Assertiveness and Saying No - Introduction - Ed.mp4
How to improve assertiveness
This session covers the key components of assertiveness: your message, how to communicate it effectively and congruently, how to end conversations and how to maintain your boundaries.
Adam also explores techniques for building confidence and techniques that you can use to kick-start assertive communication.
Adam also explores techniques for building confidence and techniques that you can use to kick-start assertive communication.
How to improve assertiveness - 2.mp4
Overview of the AIR and BOCA frameworks
Assertiveness in Challenging and Difficult Situations
Here, Ed explores why some situations can be especially challenging, e.g. when you need to be assertive with a person in a position of power over you, how to deal with emotional manipulation, and how to keep conversations moving forwards.
Assertiveness in Challenging Situations.mp4
How to avoid being aggressive when you are the boss...
Summary
Emotional Intelligence and how to use it effectively
Adam outlines emotional intelligence, what it is and how to understand your own emotions, recognising the emotional state of others and building this into a consensus. Adam also explores techniques for self-care after challenging situations.
emotional intelligence - 4.mp4
Overview
Conclusion and Application of Assertiveness and Saying No
In this section, Ed and Adam conclude the training and look at how the techniques outlined in the course can be used in specific situations.
Final summary.mp4
How to implement what you have learned from the course
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Course Quiz
Here you can test your new knowledge and understanding of Assertive Communication and Emotional Intelligence.
This is short multiple-choice quiz to check your understanding