- £120
Surviving Complaints, Coroners and Regulators!
- Course
- 39 Lessons
THE COURSE WILL LAUNCH ON THE 25th MARCH
About this Course
The Most Comprehensive Complaints Course Available
Three hours of content covering everything you need
Complaints courses tend to focus on the process - what to do, why we do it, and how to reduce complaints. But - how do we feel ok with complaints? How do we deal with complaints where we haven't done anything 'wrong'? And what do we do when we really don't feel ok in these situations of high stress?
If you have previously bought the 'Complaints Workshop' course - this course is a free upgrade - please see your course dashboard
Lessons
The course will launch on the 15th March at 8am.
Introduction to the course
Course Overview.mp4
PreviewModule 1: The anatomy of a complaint
Module 1 - Why complaints happen.mp4
Module 1 - Complaints in healthcare.mp4
Module 1 - Complaint Types and Issues.mp4
PreviewModule 1 - Drivers of complaint types.mp4
Module 1 - Summary of why complaints happen.mp4
Module 2: Understanding our psychological responses to criticism
Module 2 - How complaints make us feel.mp4
Module 2 - What do we do when we get a complaint.mp4
Module 2 - Helping others with complaints.mp4
PreviewModule 3: How to examine and respond to complaints effectively
How to breakdown complaints.mp4
How to respond to complaints.mp4
Deep-dive complaint responses.mp4
The Lens Approach.mp4
Analysis of effective complaint responses.pdf
Managing complaints from colleagues.pdf
Practical techniques to manage your stress.mp4
Managing complaints - a checklist.pdf
PreviewModule 4: How to respond to 'vexatious' complaints
Vexatious complaints.mp4
Responding to vexatious complaints.pdf
Module 5: De-escalation strategies and responding to NHSE
Avoiding complaint escalation.pdf
Responding to NHSE or regulatory bodies.pdf
Module 6: Coroner's inquests
Module 6 - The Coronial Process.mp4
PreviewModule 6 - Communicating with the Coroner.mp4
Module 6 - What is my role_ (1).mp4
Module 7: Writing statements and preparing evidence
Module 7 - Providing Evidence.mp4
Coroner Witness Statement Checklist.pdf
PreviewModule 8: Attending a coroner's court
Module 8 - Attending a Coroners Court.mp4
Module 8 - Challenging Questions.mp4
Module 9: Regulatory investigations
Module 9 - Summary of GMC process.pdf
Module 9 - Regulatory Investigations.mp4
Module 9 - How not to get referred to the regulator.mp4
Module 10: How regulatory investigations work
Module 10 - Mitigation and Remediation.mp4
Module 10 - Findings.mp4
Module 11: How to survive a regulatory investigation
Dealing with a regulator - summary guide.pdf
Module 11 - How to survive a regulatory investigation.mp4
Putting it all together - your scenarios, questions and cases!
Click on the title to access the joining instructions for the live review session