Surviving Complaints, Coroners and Regulators!
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- Discussions
- Introduction to the course
- Course Overview.mp4
Module 1: The anatomy of a complaint

Module 1 - Why complaints happen.mp4
Module 1 - Complaints in healthcare.mp4
Module 1 - Complaint Types and Issues.mp4
Module 1 - Drivers of complaint types.mp4
Module 1 - Summary of why complaints happen.mp4
Module 2: Understanding our psychological responses to criticism

Module 2 - How complaints make us feel.mp4
Module 2 - What do we do when we get a complaint.mp4
Module 2 - Helping others with complaints.mp4
Module 3: How to examine and respond to complaints effectively

How to breakdown complaints.mp4
How to respond to complaints.mp4
Deep-dive complaint responses.mp4
The Lens Approach.mp4
Analysis of effective complaint responses.pdf
Managing complaints from colleagues.pdf
Practical techniques to manage your stress.mp4
Managing complaints - a checklist.pdf
Module 4: How to respond to 'vexatious' complaints

Vexatious complaints.mp4
Responding to vexatious complaints.pdf
Module 5: De-escalation strategies and responding to NHSE

Avoiding complaint escalation.pdf
Responding to NHSE or regulatory bodies.pdf
Module 6: Coroner's inquests

Module 6 - The Coronial Process.mp4
Module 6 - Communicating with the Coroner.mp4
Module 6 - What is my role_ (1).mp4
Module 7: Writing statements and preparing evidence

Module 7 - Providing Evidence.mp4
Coroner Witness Statement Checklist.pdf
Module 8: Attending a coroner's court

Module 8 - Attending a Coroners Court.mp4
Module 8 - Challenging Questions.mp4
Module 9: Regulatory investigations

Module 9 - Summary of GMC process.pdf
Module 9 - Regulatory Investigations.mp4
Module 9 - How not to get referred to the regulator.mp4
Module 10: How regulatory investigations work

Module 10 - Mitigation and Remediation.mp4
Module 10 - Findings.mp4
Module 11: How to survive a regulatory investigation

Dealing with a regulator - summary guide.pdf
Module 11 - How to survive a regulatory investigation.mp4
Module 12: Dealing with sanctions and challenging outcomes

Surviving suspension or erasure - a practical summary.pdf
How to discuss sanctions with a new employer.pdf
Putting it all together - your scenarios, questions and cases!

Click on the title to access the joining instructions for the live review session

Avoiding complaint escalation.pdf

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