Surviving Complaints, Coroners and Regulators!
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- Discussions
- Introduction to the course
- Course Overview.mp4
Module 1: The anatomy of a complaint

Module 1 - Why complaints happen.mp4
Module 1 - Complaints in healthcare.mp4
Module 1 - Complaint Types and Issues.mp4
Module 1 - Drivers of complaint types.mp4
Module 1 - Summary of why complaints happen.mp4
Module 2: Understanding our psychological responses to criticism

Module 2 - How complaints make us feel.mp4
Module 2 - What do we do when we get a complaint.mp4
Module 2 - Helping others with complaints.mp4
Module 3: How to examine and respond to complaints effectively

How to breakdown complaints.mp4
How to respond to complaints.mp4
Deep-dive complaint responses.mp4
The Lens Approach.mp4
Analysis of effective complaint responses.pdf
Managing complaints from colleagues.pdf
Practical techniques to manage your stress.mp4
Managing complaints - a checklist.pdf
Module 4: How to respond to 'vexatious' complaints

Vexatious complaints.mp4
Responding to vexatious complaints.pdf
Module 5: De-escalation strategies and responding to NHSE

Avoiding complaint escalation.pdf
Responding to NHSE or regulatory bodies.pdf
Module 6: Coroner's inquests

Module 6 - The Coronial Process.mp4
Module 6 - Communicating with the Coroner.mp4
Module 6 - What is my role_ (1).mp4
Module 7: Writing statements and preparing evidence

Module 7 - Providing Evidence.mp4
Coroner Witness Statement Checklist.pdf
Module 8: Attending a coroner's court

Module 8 - Attending a Coroners Court.mp4
Module 8 - Challenging Questions.mp4
Module 9: Regulatory investigations

Module 9 - Summary of GMC process.pdf
Module 9 - Regulatory Investigations.mp4
Module 9 - How not to get referred to the regulator.mp4
Module 10: How regulatory investigations work

Module 10 - Mitigation and Remediation.mp4
Module 10 - Findings.mp4
Module 11: How to survive a regulatory investigation

Dealing with a regulator - summary guide.pdf
Module 11 - How to survive a regulatory investigation.mp4
Module 12: Dealing with sanctions and challenging outcomes

Surviving suspension or erasure - a practical summary.pdf
How to discuss sanctions with a new employer.pdf
Putting it all together - your scenarios, questions and cases!

Click on the title to access the joining instructions for the live review session

Click on the title to access the joining instructions for the live review session

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